This post is also available in: Nederlands (Dutch)

Being a business to business wholesale website, Happinesz Wholesale is not bound by the terms of the distance selling regulations. In case you need to cancel your order please contact us in writing within 24 hours of receipt of your order confirmation e-mail.

Damaged goods will be replaced with any reasonable return shipping costs refunded – proof of shipping costs will be required. All our goods are shipping insured. Where goods are damaged in transit you can be asked to provide information to help us reclaim our costs.

Unopened/unused goods returned within 30 days will be refunded. Subject to discretion we may refund any reasonable return shipping costs – proof of shipping costs will be required. Subject to discretion, Happinesz reserves the right to deduct reasonable shipping costs from the refund.

Due to the nature of the products we offer Happinesz cannot accept returns on opened or otherwise used items unless the return is with regard to a problem with the items.

If you wish to return goods please contact us immediately quoting your order number and where appropriate the reasons for returning the goods.

Happinesz Wholesale reserves the right to charge a 20% restocking fee for any returned items. The restocking fee covers the time and cost of preparing a custom order and ordering in goods to fulfill the order.

This post is also available in: Nederlands (Dutch)

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